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Trouble signing in

What to do when you cannot create your account or get into it. If nothing here fits, write to us — the address is at the bottom of the page.

I did not receive the verification email

After you create an account with an email address and a password, Texifine sends a link to that address. The link opens a page with a Confirm my email address button: the account works once you have pressed it.

  • Wait a minute or two, then look in your spam or junk folder.
  • If the email you received says you already have an account, no new one was created: the sign-up page answers "Check your inbox" for every address, and tells the rest to the mailbox only. Sign in as the email explains.
  • Check the address for a typo. If it is wrong, create the account again with the right one.
  • To get a new link: try to sign in with your email and password. The page that says "Check your inbox" has a Resend verification email button.
  • A link is valid for 24 hours and works once. An expired or already-used link shows a form to ask for a new one.
  • An account whose address is never confirmed is deleted after 7 days. Nothing is lost — it could not be used — and you can sign up again with the same address.
  • If your Google or GitHub account uses the same address, you can sign in with that button instead: it confirms the address for you. The account then works with that button and no longer has a password, and the link you were sent stops working.

At most three emails per hour are sent to one address. If you asked several times in a row, wait an hour before asking again.

I forgot my password

On the sign-in form, click Forgot? next to the password field and enter your email address. You receive a link to choose a new password.

  • The link is valid for 1 hour and works once.
  • Choosing a new password signs you out everywhere you were signed in: sign in again with the new one.
  • The page always answers the same thing — that an email was sent if an account exists: it does not say whether the address is registered. If nothing arrives, check the address and your spam folder.
  • A reset only helps an account created with a password. If yours was created with Google or GitHub, the email you receive says so instead of carrying a link — see the next section.

I signed up with Google or GitHub

An account created with the Google or GitHub button has no Texifine password. Typing your email and a password answers "Invalid email or password", and resetting the password does not change that.

Sign in with the same button you used the first time. Texifine recognises you by the email address that Google or GitHub gives it.

If you no longer remember which one you used, click Forgot? on the sign-in form and enter your email address: the email you receive names the button to use. The page itself does not say it, so that nobody else can learn how you sign in by typing your address.

You can also look at the address of each: the button whose account has the address you signed up with is the right one. If your Google and GitHub accounts use different addresses, the other button does not open your documents — it creates a new, empty account under the other address.

"Invalid email or password"

  • Check the address, then the password: capital letters matter, and a password manager may have filled in an old one.
  • If you signed up with Google or GitHub, use that button instead (see above).
  • If you are not sure of the password, reset it rather than guessing — see the next section for why.

"Too many attempts"

After several failed sign-ins in a row, Texifine pauses new attempts on the account for a few minutes, even with the right password. This is what stops someone else from guessing it.

Wait about 15 minutes, then try again — or reset your password in the meantime.

The same message can appear when many people use the same network at once, in a classroom for instance. Waiting a few minutes is enough.

"This account has been suspended"

An administrator has suspended the account, usually for a use that goes against the terms of use. You cannot sign in while it lasts, and your documents are kept as they are.

If you think this is a mistake, or want to know why, write to us at the address below from the email address of the account.

I want to change my email address

It cannot be changed yet. Write to us and we will tell you what is possible for your account.

I want to delete my account

Sign in, open the menu on your name at the bottom of the left column, choose Settings, then Delete account. It is immediate and permanent: your documents, their images and their PDFs are deleted with it.

If you cannot sign in, write to us from the email address of the account.

Still stuck

Write to contact@texifine.com and say:

  • the email address of the account;
  • whether you signed up with a password, with Google or with GitHub;
  • the exact message you see.

Never send your password, to us or to anyone: we do not need it and will never ask for it.